1. General Information

* These terms and conditions apply to the sale of physical artworks, complementary giftware, workshops and digital products through our online store and at our physical gallery located at Orchard House, Bridgnorth Road, Stourton, Stourbridge, DY75BJ.

* By purchasing artwork from us, you agree to these terms and conditions.

2. Description of Artwork

* All artworks are described as accurately as possible, including details such as size, medium, and any unique features.

* Images of the artwork are provided for reference and may vary slightly from the actual product due to screen settings, lighting and the bespoke nature of the products.

3. Pricing and Payment

* Prices are listed in GBP and include applicable taxes.

* Payment can be made via Paypal or Credit/Debit Card for online purchases and Credit/Debit Card at our physical gallery.

* Full payment is required at the time of purchase unless otherwise agreed upon in writing.

4. Shipping and Delivery

* We aim to dispatch orders within 14 business days, 1 month for bespoke orders. Delivery times may vary based on location.

* For physical gallery purchases, you may take the artwork with you or arrange for delivery at an additional cost.

5. Returns and Refunds

* Online purchases are eligible for return within 14 days of receipt. The artwork must be returned in its original condition and packaging.

* To initiate a return, please contact us at taniaholland@btopenworld.com. Return shipping costs are the responsibility of the buyer.

* Refunds will be processed within 14 days of receiving the returned artwork.

* Physical gallery purchases are final and not eligible for return unless the artwork is found to be defective.

6. Consumer Rights

* Our terms comply with the Consumer Rights Act 2015, ensuring that goods are as described, of satisfactory quality, and fit for purpose.

* For online sales, you have the right to cancel your order within 14 days of receiving the artwork.

7. Copyright and Licensing

* All artworks are protected by copyright laws. Purchasing an artwork does not transfer copyright ownership.

* Reproduction or commercial use of the artwork without permission is prohibited.

8. Liability

* We are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of the artwork.

* Our liability is limited to the purchase price of the artwork.

9. Governing Law

* These terms and conditions are governed by the laws of United Kingdom.

* Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England.

10. Contact Information

* For any questions or concerns, please contact us at taniaholland@btopenworld.com or 07879 452807.

Data Privacy Notice

Tania Holland Gallery

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

Who are we? 

Tania Holland Gallery is the data controller (contact details below).  This means it decides how your personal data is processed and for what purposes.

What Data Do We Collect?

When you place an order on our website www.taniaholland.com, we collect the following information in order to fulfil your order and contact you, should a query arise:

• Name

• Email address

• Postage and billing addresses

• Phone number

If you choose to opt in to emails from Tania Holland Gallery, either by opting in at time of purchase or signing up separately, the below information is held by Squarespace:

• Name

• Email address

This information is used to send occasional newsletters, exhibition information, offers or updates to the website.

3rd Parties and their Privacy Policies

In order to run the www.taniahollan.com website efficiently, we use the following third party websites/programs, which also comply with the applicable data protection laws:

• Squarespace

• Paypal

• Redcliffe Print (to fulfil print orders)

• Royal Mail

• Pack & Send Couriers

• Aardvark Couriers

Cookies

Our website uses cookies, to help provide you with the best experience possible. Cookies are small text files that are placed on your computer or mobile when you browse a website. They provide aggregated but anonymised information and analytics about our customers, but without identifying you. The types of cookies that we may use are listed below:

• Website functionality cookies which allow you to navigate the website and use features such as “Add to cart”.

• Website analytics cookies which allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.

• Customer preference cookies which will remember your preferences (such as your location) when browsing or shopping on our website, so we can make your shopping experience as seamless as possible and more personal to you.

How do we process your personal data?

Tania Holland Gallery complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: -

- To fulfil all orders, signups and purchases from this website www.taniaholland.com
- To maintain our own accounts and records
- To inform you of news, exhibitions, product and artwork releases, and other updates relating to Tania Holland Gallery
- To share your contact details with any suppliers required to fulfil your order e.g. our art courier for deliveries.

What is the legal basis for processing your personal data?

- Explicit consent of the data subject so that we can keep you informed about news, events, exhibitions and releases of new work
- Processing is necessary for carrying out the fulfilment of any purchases or sign ups made via this website.
- there is no disclosure to a third party without consent.

Sharing your personal data

Your personal data will be treated as strictly confidential and will only be shared with other members of the Tania Holland Gal team where necessary. We will only share your data with third parties outside of the company with your consent.

How long do we keep your personal data?

We retain customer data while it is still current for up to 6 years after the calendar year to which they have been submitted to this website or Tania Holland Gallery social media.

Your rights and your personal data  

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

- The right to request a copy of your personal data which Tania Holland Gallery holds about you; 
- The right to request that Tania Holland Gallery corrects any personal data if it is found to be inaccurate or out of date;  
- The right to request your personal data is erased where it is no longer necessary for Tania Holland Gallery retain such data;
- The right to withdraw your consent to the processing at any time
- The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable).
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to the processing of personal data, (where applicable).
- The right to lodge a complaint with the Information Commissioner’s Office. 

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Contact Details

To exercise all relevant rights, queries or complaints please in the first instance contact Tania Holland Gallery via the email address taniahollandgallery@btopenworld.com.

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.